Detailed Automotive Collision Repair Process
The Auto Body Repair process at Tachoir Auto Body involves various steps, and here is a more in depth guide. Please click here for our 24 hour towing assistance should you be in need of immediate assistance.
1 Prepare Estimate
Tachoir Auto Body is an approved body shop for most insurance companies. After filing a claim, ask to have your vehicle repaired at Tachoir Auto Body. In most cases a claim can be sent to us and we can write an estimate on behalf of the insurance company. In more rare cases, we will write an estimate and represent our customer through the claims process and arrange a third party adjuster to prepare the estimate. Either way, we will repair your vehicle with a Limited Lifetime Warranty. At the end of your initial estimate, we will obtain authorization to repair the vehicle and schedule repairs.
2 Drop Off Day
Our auto body estimator will go over the estimate with you and obtain insurance authorization (when applicable) while you wait. With estimate in hand, you’ll also receive an actual appointment date, telling you exactly when your vehicle can be admitted for repairs. The auto body estimator will keep you updated by phone, text or e-mail during the repair process. Enterprise and Hertz car rentals are available on site. Loaner cars are also available should the insured not have rental car coverage on their policy.
Upon drop off, the first step in the repair process is disassembly and the evaluation of any hidden damage. Hidden damage is damage that may be underneath what could be seen during the initial estimate. Usually bumpers, fenders, or other damaged parts are removed and parts underneath are checked to ensure there is no damage missed. If any hidden damage is revealed, you and your insurance company are immediately contacted. After assessing any additional damage, we will use our frame measuring and pulling system to correct any frame damage. The vehicle is then painted using our PPG Envirobase Paint System ®. Sheet metal repairs are handled in dedicated bays equipped with the latest equipment, like those used by automobile manufacturers. At that time, corrosion protection will be restored to your vehicle. The vehicle is moved to our paint department after repairs are complete and all painted parts have arrived. Our PPG Paint system allows us to match any paint job on modern vehicles. Our paint process includes preparation of the panels, baking to cure the paint, and buffing to ensure a professional quality finish.
After painting the vehicle, it is sent back for reassemble to manufacturer specifications and then it will be sent off to the mechanical department for repairs if applicable. All aspects of the repair are inspected by a certified technician throughout the repair process to insure they meet factory tolerances, from parts-fit and alignment to the gloss of the refinish work. Once the repairs have been approved by our technician and the production manager, the vehicle is thoroughly cleaned in preparation for delivery to you.
A final inspection is performed by your Collision Consultant and will present you with your vehicle, noting all repairs made and providing you with any follow-up instructions. Such as paint care, 30 day check-up, etc.