Q: Must I get three (3) estimates for repairing my vehicle?

A: Only one estimate is required.

Q: Can I be required to take my vehicle to a specific shop to be repaired?

A: Absolutely not.

Q: Who makes the final decision where my vehicle will be repaired?

A: The owner of the vehicle.

Q: Who is responsible for paying the bill for the collision repairs to my vehicle?

A: If another party was responsible for the accident and has accepted liability, they will pay the full bill. Otherwise, you or your insurance company must do so.

Q: What if an insurance company tells me to take my vehicle to a specific shop for an estimate or a repair?

A: You are not obligated to take your vehicle to any specific shop.

Q: What if an insurance company tells me that they are coming to tow my car to be repaired?

A: You are not obligated to allow them to tow your vehicle to a shop that you do not choose.

Q: What if your estimate differs from the insurance company’s estimate?

A: We will honor their estimate and use it as a guideline for the repairs.

Q: What if hidden damage is discovered and additional parts and labor are necessary?

A: In most cases the insurance company will be notified and given the opportunity to send an adjuster out for a re-inspection. At that point a supplement is usually created.